At EnglishHub.UK, we are committed to helping you improve your English. We want you to be completely satisfied with our courses and services. If you are not happy with your purchase, here is our policy:
1. The 14-Day Money-Back Guarantee If you are dissatisfied with a course or product you have purchased from us, you are eligible for a full refund within 14 days of your original purchase date.
2. Eligibility for Refunds To be eligible for a refund, please note the following:
- The request must be made within 14 days of purchase.
- The refund request must be sent via email to admin@englishhub.uk.
- Non-Refundable Items: We cannot offer a refund if you have completed more than one session of the course content or if you have already downloaded digital resources included in the purchase.
3. How to Request a Refund To initiate a refund, please send an email to admin@englishhub.uk with the following details:
- Your Full Name
- The email address used to make the purchase
- The name of the course or product
- Your order number (if applicable)
- A brief reason for the refund (this helps us improve!)
4. Processing Your Refund Once we receive your request and verify your eligibility, we will process your refund. The funds will be credited back to your original method of payment within 5–14 business days.
5. In case of not responding online If you have already emailed us and haven’t received a response in 2 business days, please call us at +201120044644.
Contact Us If you have any questions regarding our refund policy, please feel free to reach out to us at admin@englishhub.uk.
